Job Satisfaction in the Face of Organizational Stress: Validating a Stress Symptoms Survey and Exploring Stress-Related Predictors

Bojana Jokanović, Petar Vrgović, Jelena Ćulibrk (), Ivana Tomić () and Ivana Jošanov-Vrgović
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Bojana Jokanović: Department of Industrial Engineering and Management, Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia
Petar Vrgović: Department of Industrial Engineering and Management, Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia
Jelena Ćulibrk: Department of Industrial Engineering and Management, Faculty of Technical Sciences, University of Novi Sad, 21000 Novi Sad, Serbia
Ivana Tomić: Faculty of Management, Union—Nikola Tesla University, 11000 Belgrade, Serbia
Ivana Jošanov-Vrgović: Faculty of Organizational Studies Eduka in Belgrade, University Business Academy in Novi Sad, 11000 Belgrade, Serbia

Sustainability, 2025, vol. 17, issue 17, 1-21

Abstract: Understanding the relationship between work stress and job satisfaction is crucial for promoting employee well-being and also for sustainable organizational performance. This study proposes and validates, within the population of employees in Serbia, the Stress Symptoms Survey (SSS), an 18-item instrument for measuring physical and psychological symptoms of work-related stress. The scale shows strong internal consistency where a general factor is highly saturated with all survey items. Regression analysis indicated that lack of organizational support was the strongest predictor of lowered job satisfaction, followed by stress symptoms and general job stress; job pressure showed a positive association with job satisfaction when other stressors were controlled. These results highlight the practical value of the SSS and underscore the crucial role of supportive work environments in mitigating stress, enhancing satisfaction and achieving sustainable work performance.

Keywords: stress symptoms; lack of support; job pressure; job satisfaction (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2025
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