Possibilities of Using Contemporary Quality Management Methods and Tools for the Sustainable Development of the Organization

Agnieszka Misztal and Kinga Ratajszczak ()
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Agnieszka Misztal: Faculty of Engineering Management, Poznan University of Technology, 2J Rychlewski Street, 60-965 Poznan, Poland
Kinga Ratajszczak: Faculty of Engineering Management, Poznan University of Technology, 2J Rychlewski Street, 60-965 Poznan, Poland

Sustainability, 2025, vol. 17, issue 2, 1-18

Abstract: Organizations are expected to follow trends and adapt their management to market conditions. In an era of rapid change and an environment that is difficult to predict, this is an extremely complicated task. In order to effectively respond to the needs coming from the market, companies implement various methods and adapt available concepts, translating them into the language of practice. Contemporary quality management methods and tools seem to combine the need to skilfully respond to customer expectations and ensure the appropriate level of sustainability issues in the organization’s activities. The main purpose of this article is to analyze the possibilities of using contemporary quality management methods and tools for the sustainable development of the organization. The main method in this article was a literature review that covered the area of the sustainable development of enterprises and the search for good practices in the field of quality management instruments in this area. The other methods are observation and direct interview. Twenty quality methods and tools were selected and divided according to their functions. The research identified benefits and good practices in their use, which can support action for sustainable development.

Keywords: sustainability; quality; quality management; contemporary quality management methods and tools (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2025
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