Sustainability, the Balanced Scorecard, and Event Tourism: The SBSC-ET Model

Mary Jo Dolasinski, Chris Roberts () and Lisa Young
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Mary Jo Dolasinski: School of Hospitality and Sports Business, DePaul University, Chicago, IL 60604, USA
Chris Roberts: School of Hospitality and Sports Business, DePaul University, Chicago, IL 60604, USA
Lisa Young: School of Hospitality and Sports Business, DePaul University, Chicago, IL 60604, USA

Sustainability, 2025, vol. 17, issue 5, 1-16

Abstract: Conceptualized in this paper is the integration of sustainability into the strategic balanced scorecard for event tourism (SBSC-ET), emphasizing a holistic approach to managing event tourism. The community perspective focuses on cultural preservation and social equity, while the host location perspective addresses site sustainability, economic impacts, and stakeholder balance. The providers perspective highlights operational efficiency and sustainability, and the tourist perspective promotes responsible tourism and value co-creation. By organizing metrics according to stakeholder roles and objectives, the SBSC-ET ensures improved management of event tourism, addressing multiple dimensions of sustainability, including community needs, economic impacts, operational efficiency, and tourist experiences, ultimately benefiting all stakeholders involved.

Keywords: sustainability; event tourism; stakeholders; balanced scorecard; cultural preservation; economic impact (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2025
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