Creating Customer Value for Product Service Systems by Incorporating Internet of Things Technology

Li-Hsing Shih, Yen-Ting Lee and Fenghueih Huarng
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Li-Hsing Shih: Department of Resources Engineering, National Cheng Kung University, Tainan 701, Taiwan
Yen-Ting Lee: Department of Resources Engineering, National Cheng Kung University, Tainan 701, Taiwan
Fenghueih Huarng: Department of Business Administration, Southern Taiwan University of Science and Technology, Tainan 710, Taiwan

Sustainability, 2016, vol. 8, issue 12, 1-16

Abstract: Product service system (PSS) design has drawn much attention in the last decade and is expected to be affected by the fast-growing application of Internet of Things (IoT) technologies. This study proposes a six-step design method by extending visual mapping design methods for the PSSs that plan to apply IoT technologies. A new concept of “pseudo actors” that highlights the role of the objects incorporating IoT technology is introduced in plotting actors and system maps and a useful table is recommended to help evaluate alternatives of IoT technology application. An example of a battery swapping system for electric scooters is illustrated for application potential. Actors and system maps with “pseudo actors” are presented and analyzed, while IoT technologies are applied in batteries, charging stations, cell phones, and scooters. Designers could use the proposed method to select appropriate application of IoT technologies with higher customer value in a product service system design.

Keywords: battery swapping; electric scooters; Internet of Things; product service system; visual mapping method (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (6)

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