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A Performance Measurement Tool Leading Wastewater Treatment Plants toward Economic Efficiency and Sustainability

Andrea Guerrini (), Giulia Romano (), Simone Ferretti (), Donatella Fibbi () and Daniele Daddi ()
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Andrea Guerrini: Department of Management, University of Verona, 37129 Verona, Italy
Giulia Romano: Department of Economics and Management, University of Pisa, 56124 Pisa, Italy
Simone Ferretti: GIDA. SpA, 59100 Prato, Italy
Donatella Fibbi: GIDA. SpA, 59100 Prato, Italy
Daniele Daddi: GIDA. SpA, 59100 Prato, Italy

Sustainability, 2016, vol. 8, issue 12, 1-14

Abstract: Wastewater treatment is an important link in the water cycle that allows for water sanitation and reuse, facilitates energy generation, and allows for the recovery of products from waste. The scientific community has paid significant attention to wastewater treatment, especially from a technical point of view. Extensive literature is available on new technologies, processes, and materials to improve wastewater treatment. However, scant studies have been conducted in the management field focusing on the development of a performance measurement tool that supports plant managers. The current article addresses this literature gap, developing a reporting tool that integrates technical and cost measures and implements it in a large wastewater utility. The tool successfully identifies cause and effect linkages among key plant performance drivers and supports management in finding activities with poor performance and allows them to delay non-relevant measures of control.

Keywords: performance; wastewater treatment; strategic map (search for similar items in EconPapers)
JEL-codes: Q Q0 Q2 Q3 Q5 Q56 O13 (search for similar items in EconPapers)
Date: 2016
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