Development of a Novel Co-Creative Framework for Redesigning Product Service Systems

Tuananh Tran and Joon Young Park
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Tuananh Tran: Department of Industrial and Systems Engineering, Dongguk University, Pil-dong, Jung-gu, Seoul 100715, Korea
Joon Young Park: Department of Industrial and Systems Engineering, Dongguk University, Pil-dong, Jung-gu, Seoul 100715, Korea

Sustainability, 2016, vol. 8, issue 5, 1-16

Abstract: Product service systems (PSS) have been researched in academia and implemented in industry for more than a decade, and they bring plenty of benefits to various stakeholders, such as: customers, PSS providers, the environment, as well as society. However, the adoption of PSS in industry so far is limited compared to its potentials. One of the reasons leading to this limitation is that PSS design is tricky. So far, there are several methods to design PSS, but each of them has certain limitations. This paper proposes a co-creative framework, which is constructed using the concept of user co-creation. This novel framework allows designers to design PSS effectively in terms of users’ perception of PSS value, design quality and evaluation. The authors also introduce a case study to demonstrate and validate the proposed framework.

Keywords: product service system; PSS; PSS design; co-creation; PSS redesign; PSS business model (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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