Transformational and Transactional Factors for the Successful Implementation of Enterprise Architecture in Public Sector

Seogjun Lee, Seung Woon Oh and Kichan Nam
Additional contact information
Seogjun Lee: School of Business, Konkuk University, Gwangin-Gu, Hwyang-Dong 1, Seoul 05029, Korea
Seung Woon Oh: Yesser, Ministry of Communications and IT, Riyadh 11112, Saudi Arabia
Kichan Nam: School of Business Administration, American University of Sharjah, P.O. Box 26666, Sharjah, UAE

Sustainability, 2016, vol. 8, issue 5, 1-15

Abstract: Enterprise architecture (EA) is one of the most important and effective tools for delivering high-quality e-government services to citizens. In this study, we used organizational performance and change theory to determine factors that contribute to the successful implementation of EA. We classified these factors as one of two types: transformation change (TFC) and transactional change (TSC). To identify these factors, we collected survey data from Korean public sectors that have implemented EA for years. Results show that while EA management systems (EAMS) and EA guidelines directly affect EA performance, laws and regulations, and EA organization exert an indirect effect. Further, top management support had both direct and indirect effect on EA performance. Ultimately, the findings produced by this study have implications for government institutions that plan to implement EA.

Keywords: e-government; enterprise architecture; change management; organizational change; information and communication technologies (ICT) (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
https://www.mdpi.com/2071-1050/8/5/456/pdf (application/pdf)
https://www.mdpi.com/2071-1050/8/5/456/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:8:y:2016:i:5:p:456-:d:69679

Access Statistics for this article

Sustainability is currently edited by Ms. Alexandra Wu

More articles in Sustainability from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().