Accommodation Consumers and Providers’ Attitudes, Behaviours and Practices for Sustainability: A Systematic Review

Colin Michael Hall, Natasha Dayal, Dea Majstorović, Hamish Mills, Leroy Paul-Andrews, Chloe Wallace and Truong Van Dao
Additional contact information
Colin Michael Hall: Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand
Natasha Dayal: Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand
Dea Majstorović: Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand
Hamish Mills: Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand
Leroy Paul-Andrews: Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand
Chloe Wallace: Department of Management, Marketing and Entrepreneurship, University of Canterbury, Christchurch 8041, New Zealand
Truong Van Dao: Tourism Research in Economic Environs & Society (TREES), North-West University, Potchefstroom Campus, Potchefstroom 2520, South Africa

Sustainability, 2016, vol. 8, issue 7, 1-30

Abstract: Accommodation and lodging are an integral component of the tourism and hospitality industry. Given the sectors’ growing contribution to resource consumption and waste, there is a growing body of literature on the attitudes, behaviours and practices of consumers, managers, staff and owners of lodging with respect to sustainability. This paper presents the results of a systematic analysis of articles on attitudes, behaviours and practices of consumers and the provision of accommodation with respect to sustainability. The results indicate that there is a dearth of longitudinal studies on the sustainability of practices and behaviours. There are limitations in geographical coverage as well as methods, with research dominated by convenience sampling approaches. It is concluded that while there appear to be improvements in the potential sustainability of lodging with respect to technological approaches, the lack of systematic long-term studies on behavioural interventions represents a significant challenge to reducing the absolute emissions of the sector as well as reductions in energy and water use and waste production. Given the lack of longitudinal studies, it is not known whether observed behavioural changes are sustained over time.

Keywords: accommodation; behavioural change; behavioural intervention; hospitality; lodging; social marketing; sustainable behaviour; sustainable consumption; sustainable practices; tourism (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (14)

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