Expert Concepts of Sustainable Service Innovation in Restaurants in Taiwan

Sheng-Fang Chou, Jeou-Shyan Horng, Chih-Hsing Liu, Yung-Chuan Huang and Yu-Chun Chung
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Sheng-Fang Chou: Research Center of Tourism School, Department of Hospitality Management, Ming Chuan University, 5 De Ming Road, Gui Shan District, Taoyuan County 33348, Taiwan
Jeou-Shyan Horng: Department of Food & Beverage Management, Jinwen University of Science and Technology, No. 99, Anzhong Rd., Xindian Dist., New Taipei City 23154, Taiwan
Chih-Hsing Liu: Research Center of Tourism School, Leisure & Recreation Administration Department, Ming Chuan University, 5 De Ming Road, Gui Shan District, Taoyuan County 33348, Taiwan
Yung-Chuan Huang: Research Center of Tourism School, Tourism Department, Ming Chuan University, 5 De Ming Road, Gui Shan District, Taoyuan County 33348, Taiwan
Yu-Chun Chung: Department of Management Sciences, Tamkang University, No. 151, Yingzhuan Road, Tamsui District, New Taipei City 25137, Taiwan

Sustainability, 2016, vol. 8, issue 8, 1-19

Abstract: Sustainable service innovation is a critical attribute in restaurant management that is widely recognized by experts and restaurant owners. In this paper, we investigated ideas on sustainable service innovation in restaurants gathered from interviews with restaurant managers, government experts and scholars in Taiwan. The analytical results show that five dimensions are major indicators of sustainable service innovation in the restaurant management field. These include the following dimensions: sustainable service innovation, food service technology, organizational learning, adoption of innovation and organizational environment. We also found that these five dimensions are important and that they deeply impact restaurant performance. We discuss the characteristics of these five attributes, and talk about the theoretical and empirical implications of research findings.

Keywords: sustainable development; service innovation; restaurant; Taiwan (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (9)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jsusta:v:8:y:2016:i:8:p:739-:d:75244

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