Task-Oriented and Relationship-Building Communications between Air Traffic Controllers and Pilots

Inwon Kang, Shin Han and Jiwon Lee
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Inwon Kang: Department of International Business and Trade, Kyung Hee University, Seoul 02447, Korea
Shin Han: Division of Behavioral & Organizational Sciences, Claremont Graduate University, Claremont, CA 91711, USA
Jiwon Lee: Department of International Business and Trade, Kyung Hee University, Seoul 02447, Korea

Sustainability, 2017, vol. 9, issue 10, 1-16

Abstract: By questioning the lopsided attention on task-oriented factors in air traffic controller-pilot communication, the current study places an equal weighting on both task-oriented and relationship-building communications, and investigates how each type of communication influences sustainable performance in airline operation team. Results show that both task-oriented and relationship-building communications in terms of sustainability of team process predicted greater communication satisfaction at work. Also, both task interdependence and shared leadership influenced both types of air traffic controller-pilot communication. However, only relationship-building communication had a direct influence on perceived work performance whereas task-oriented communication had not. Along with task-oriented factors, this study raises the relationship-oriented factors as important resources for the sustainable team performance in airline industry.

Keywords: team performance; sustainable performance; task-oriented communication; relationship-building communication; structural equation modeling (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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