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A Hybrid MCDM Model for Improving the Electronic Health Record to Better Serve Client Needs

James J. H. Liou (), Ming-Tsang Lu (), Shu-Kung Hu (), Chia-Hua Cheng () and Yen-Ching Chuang ()
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James J. H. Liou: Department of Industrial Engineering and Management, National Taipei University of Technology, 1, Zhongxiao E. Rd., Taipei 10608, Taiwan
Ming-Tsang Lu: Department of Industrial Engineering and Management, National Taipei University of Technology, 1, Zhongxiao E. Rd., Taipei 10608, Taiwan
Shu-Kung Hu: Department of Business and Entrepreneurial Management, Kainan University. No.1, Kainan Rd., Luchu Dist., Taoyuan City 33857, Taiwan
Chia-Hua Cheng: Department of Industrial Engineering and Management, National Taipei University of Technology, 1, Zhongxiao E. Rd., Taipei 10608, Taiwan
Yen-Ching Chuang: Department of Industrial Engineering and Management, National Taipei University of Technology, 1, Zhongxiao E. Rd., Taipei 10608, Taiwan

Sustainability, 2017, vol. 9, issue 10, 1-13

Abstract: Although the electronic health record (EHR) is a promising innovation in the healthcare industry, the implementation of EHR has been relatively slow. A theoretical structure for the exploration and improvement of this usage of EHR is proposed. Incorporating the theoretical structure of TOE (technology-organization-environment), we apply the DEMATEL (decision-making trial and evaluation laboratory) technique to illustrate the influence-matrix and to construct the INRM (influential network relationship map). Based on this DEMATEL influence matrix and the fundamental concepts of ANP (Analytic Hierarchy Process), we derive influential weights for the criteria. These influential weights are then combined with the modified VIKOR (VlseKriterijumska Optimizacija I Kompromisno Resenje) method to find ways to understand and enhance the usage of EHR technology. The outcome demonstrates that our model can not only be used for implementation of EHR technology, but can also be applied to analyze the gaps in performance between the aspiration level and present performance values in individual criterion/dimension.

Keywords: electronic health record (EHR); technology-organization-environment (TOE); MCDM; DEMATEL; DANP; VIKOR; healthcare industry (search for similar items in EconPapers)
JEL-codes: Q Q0 Q2 Q3 Q5 Q56 O13 (search for similar items in EconPapers)
Date: 2017
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