Smart City and Smart Tourism: A Case of Dubai

M. Sajid Khan, Mina Woo, Kichan Nam and Prakash K. Chathoth
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M. Sajid Khan: School of Business Administration, American University of Sharjah, Sharjah, UAE
Mina Woo: School of Business, Sogang University, Seoul 121-742, Korea
Kichan Nam: School of Business Administration, American University of Sharjah, Sharjah, UAE
Prakash K. Chathoth: School of Business Administration, American University of Sharjah, Sharjah, UAE

Sustainability, 2017, vol. 9, issue 12, 1-24

Abstract: Over the past decade, the advent of new technology has brought about the emergence of smart cities aiming to provide their stakeholders with technology-based solutions that are effective and efficient. Insofar as the objective of smart cities is to improve outcomes that are connected to people, systems and processes of businesses, government and other public- and private-sector entities, its main goal is to improve the quality of life of all residents. Accordingly, smart tourism has emerged over the past few years as a subset of the smart city concept, aiming to provide tourists with solutions that address specific travel related needs. Dubai is an emerging tourism destination that has implemented smart city and smart tourism platforms to engage various stakeholders. The objective of this study is to identify best practices related to Dubai’s smart city and smart tourism. In so doing, Dubai’s mission and vision along with key dimensions and pillars are identified in relation to the advancements in the literature while highlighting key resources and challenges. A Smart Tourism Dynamic Responsive System (STDRS) framework is proposed while suggesting how Dubai may able to enhance users’ involvement and their overall experience.

Keywords: Dubai; smart city; smart tourism; destination image; data mining (search for similar items in EconPapers)
JEL-codes: O13 Q Q0 Q2 Q3 Q5 Q56 (search for similar items in EconPapers)
Date: 2017
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (28)

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