The INPReS Intervention Escalation Framework for Avoiding Overcrowding in Tourism Destinations

Dirk Schmücker (), Julian Reif, Eric Horster, Denise Engelhardt, Nele Höftmann, Lisa Naschert and Christof Radlmayr
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Dirk Schmücker: NIT Institute for Tourism Research in Northern Europe, D-24103 Kiel, Germany
Julian Reif: Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany
Eric Horster: Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany
Denise Engelhardt: Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany
Nele Höftmann: Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany
Lisa Naschert: Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany
Christof Radlmayr: Deutsches Institut für Tourismusforschung, Fachhochschule Westküste, D-25746 Heide, Germany

Tourism and Hospitality, 2023, vol. 4, issue 2, 1-11

Abstract: Visitor management is one way to avoid or mitigate the negative effects of overcrowding in tourism destinations. Visitor management depends upon a set of interventions aimed at guiding visitors and recommending alternatives. Here, we present a conceptual framework of such interventions using an escalation from information, nudging, pricing, and reservation to stoppage (INPReS). The interventions are discussed against the backdrop of the changing role of destination management organisations (DMOs) in smart destinations, the challenges to DMO stewardship in avoiding overcrowding, and the design considerations between nudging and persuasion.

Keywords: digital visitor management; digital transformation; smart destination; recommender; nudging; covert persuasion (search for similar items in EconPapers)
JEL-codes: Z3 Z30 Z31 Z32 Z33 Z38 (search for similar items in EconPapers)
Date: 2023
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