The Effects of Psychological Capital and Workplace Bullying on Intention to Stay in the Lodging Industry

Can Olgun and Brijesh Thapa ()
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Can Olgun: School of Hospitality and Tourism Management, Oklahoma State University, Stillwater, OK 74078, USA
Brijesh Thapa: School of Hospitality and Tourism Management, Oklahoma State University, Stillwater, OK 74078, USA

Tourism and Hospitality, 2025, vol. 6, issue 3, 1-19

Abstract: Workplace bullying is a widespread yet rarely recognized stressor that impairs employee productivity and organizational harmony. It requires attention in the hospitality industry, where a high volume of interpersonal interactions occurs. It is essential to address employees’ overall outlook and attitudes toward hardships resulting from stressful work environments. This study examined workplace bullying by highlighting the role of psychological capital in employees’ responses to hostile work environments. The relationships among employee voice, perceived organizational support, organizational commitment, and intention to stay were further elaborated based on a conceptual model. An online survey was distributed to hotel employees, and the results were analyzed using structural equation modeling. The indirect effects of psychological capital on perceived organizational support and organizational commitment were stronger than those of workplace bullying. The results demonstrate that employees with higher psychological capital have more proactive response tendencies to workplace bullying.

Keywords: workplace bullying; psychological capital; employee voice; theory of psychological stress and coping; organizational commitment; lodging industry (search for similar items in EconPapers)
JEL-codes: Z3 Z30 Z31 Z32 Z33 Z38 (search for similar items in EconPapers)
Date: 2025
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