THE IMPACT OF OPERATIONAL FLEXIBILITY ON HOSPITAL PERFORMANCE IN JORDANIAN HOSPITALS - SOME EMPIRICAL EVIDENCES

Main Naser Alolayyan (), Khairul Anuar Mohd Ali and Fazli Idris
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Khairul Anuar Mohd Ali: Department of Quality and Productivity Improvement, School of Mathematical Sciences, Faculty of Science and Technology, Universiti Kebangsaan Malaysia (UKM), Selangor, Malaysia
Fazli Idris: UKM-Graduate School of Business, Universiti Kebangsaan Malaysia (UKM), Selangor, Malaysia

Journal of Global Management, 2011, vol. 2, issue 1, 39-54

Abstract: Studies on the implementation of operational flexibility have been limited, particularly in the developing countries. This research attempts to address this gap, explores the extent of the impact of applying operational flexibility on hospital performance in Jordanian hospitals. The study included two health sectors: public sector (King Abdullah University Hospital) and private sector (Jordan Hospital and Medical Centre). The researcher distributed 400 questionnaires among a convenient sample in order to collect data, and the response rate is 57%. Operational flexibility dimensions (external flexibility and internal robustness as independent variable), and hospital performance as dependant variable were taken. Therefore, this paper identifies the implementations of operation flexibility in Jordanian hospital, and the impact of operational flexibility on hospital performance. This study aims at studying and analysing the relationships between the independent variables (operational flexibility) and dependant variable (hospital performance). The finding found that the frequency of operational flexibility level respondents was high and the frequency of level hospital performance respondents, medium .Based on a correlation test results there is strong relationship between operational flexibility with hospital performance. Where the value of r= .836** with p

Keywords: Operational Flexibility; Hospital Performance; Jordan (search for similar items in EconPapers)
JEL-codes: M0 (search for similar items in EconPapers)
Date: 2011
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Citations: View citations in EconPapers (1)

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