CONSUMER DISPUTE RESOLUTION: THE WAY FORWARD

Fahimeh Abedi () and Sakina Shaik Ahmad Yusoff-PhD
Additional contact information
Sakina Shaik Ahmad Yusoff-PhD: Faculty of Law, The National University of Malaysia-Universiti Kebangsaan Malaysia

Journal of Global Management, 2011, vol. 2, issue 2, 204-215

Abstract: With the innovation of cyberspace Business and individuals use computer network to sell products, share information, converse and develop communities across borders of space and time on virtually every subject. The emergence of the internet as a tool in the ecommerce for the transactions between businesses to consumer (B2C) has far outcomes. The dominant advantage is that created an opportunity for business to have a direct contact with consumers and make electronic markets. The widely increasing of these activities in cyberspace and virtual communities on the internet, offline and online disputes are rising. The cost of litigation for resolving these disputes is prohibitive, the fighting and acrimony inherent in the process destroys relationships that otherwise could be preserved, and the inadequacy of current private international law, the lack of specialization, the complexity of litigation causes major delays. ADR (alternative dispute resolution) is a better way for the resolution of e-commerce disputes. ADR is a settling dispute outside of the courtroom and trained, impartial persons decide disputes or help parties decide disputes themselves. You often have more time and flexibility to fully explain your side of the case using ADR than you would in court. Moreover, the two factors of dispute resolution and information technology have combined into a new system, which is more effective, more flexible and less costly compare to traditional approaches. The tool is called online dispute resolution (ODR). The study analysis ADR and ODR mechanisms for conflict resolution of ecommerce especially in B2C disputes.

Keywords: e-commerce; alternative dispute resolution; online dispute resolution; B2C; e-disputes; principles of ODR (search for similar items in EconPapers)
JEL-codes: M0 (search for similar items in EconPapers)
Date: 2011
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.globalresearch.com.my/journal/managemen ... _Final_PG204_215.pdf (application/pdf)
http://www.globalresearch.com.my/journal/managemen ... anagement_v02n02.htm (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:grg:03mngt:v:2:y:2011:i:2:p:204-215

Access Statistics for this article

More articles in Journal of Global Management from Global Research Agency
Bibliographic data for series maintained by editor ( this e-mail address is bad, please contact ).