Relationship Among Workplace Bullying, Job Satisfaction, Burnout, and Turnover Intention: The Mediating Role of Nurses’ Resilience

Ana Cláudia Souza-Costa, Henrique Ceretta Oliveira and Edinêis Brito Guirardello

Nursing Research and Practice, 2026, vol. 2026, 1-9

Abstract: IntroductionNurses are often exposed to workplace bullying, which can result in declining job satisfaction, burnout, and a higher turnover intention. Resilience can help nurses cope with these adverse situations.AimTo examine the relationships among workplace bullying, resilience, job satisfaction, burnout, and turnover intention in nurses and to investigate the mediating role of resilience in these correlations.MethodsThis cross-sectional study involved 239 nurses from three hospitals in the state of São Paulo, Brazil. Between April and August 2024, data were obtained via an online survey, including personal and professional information, and Brazilian versions of validated instruments for measuring resilience, workplace bullying, and burnout. Data analysis was conducted using Spearman’s correlation test and structural equation modeling.ResultsOf the participants, 80.33% were female, with a mean age of 37.11 (±9.10) years. Workplace bullying was found to have a significant negative correlation with resilience, reduced personal accomplishment, and job satisfaction, as well as significant positive correlations with emotional exhaustion, depersonalization, and turnover intention. Workplace bullying had significant negative direct and indirect effects on job satisfaction, as well as significant positive direct and indirect effects on burnout. The effects of workplace bullying on job satisfaction and turnover intention were partially mediated by resilience. However, no mediating effect was found in the relationship between workplace bullying and turnover intention.ConclusionResilience partially mediated the relationships between workplace bullying and both job satisfaction and burnout, highlighting its protective role. However, no mediating effect was found with regard to turnover intention, suggesting that other factors influence nurses’ decisions to leave. Nurse managers can enhance professionals’ well-being by reducing workplace bullying and implementing strategies that strengthen resilience.

Date: 2026
References: Add references at CitEc
Citations:

Downloads: (external link)
http://downloads.hindawi.com/journals/nrp/2026/8868659.pdf (application/pdf)
http://downloads.hindawi.com/journals/nrp/2026/8868659.xml (application/xml)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hin:jnlnrp:8868659

DOI: 10.1155/nrp/8868659

Access Statistics for this article

More articles in Nursing Research and Practice from Hindawi
Bibliographic data for series maintained by Mohamed Abdelhakeem ().