Challenges Faced by Public Sector Institutions in Adopting Entrepreneurial Skills - A Case Study of the Postal Corporation of Kenya

Dibondo Nafula Lucy and Susan Were

International Journal of Academic Research in Business and Social Sciences, 2014, vol. 4, issue 10, 344-360

Abstract: Cutting down on the services or charging more taxes from citizens are regarded as traditional solutions to the increased constraints of resources in the public sector. Ensuring a more responsive delivery of service, public managers are expected to get more results with fewer resources. This paper argues that entrepreneurship in delivery of service remains a potential avenue as an alternative option to resolve inadequate government performance. This study highlights the utility of public entrepreneurship in improving the delivery of public service. The main objectives of this study are twofold: to find out the key factors of entrepreneurship in the delivery of service in the public sector organizations and to propose policy measures for managerial and administrative reforms in improving entrepreneurial behavior in the public service. The design of this study was both descriptive and quantitative and employed case study. The sample size of 100, randomly selected covered members of the Board PCK, the management PCK, the public sector contracting secretariat, and employees of the PCK. Stratified random sampling was used for this study. A convenient and manageable sample size of 100 was identified for the study. The study was based on data gathered from a random sample consisting of thirty six (36) officials in the Postal Corporation of Kenya (PCK) a public sector organization. Officers at the managerial level were selected from postal corporation centers in Nairobi and other field centers in Kenya. The research utilized a structured questionnaire using Likert scales. Secondary data collection was deployed in collecting data. This method was used to get the background and statistics of what has been happening in PCK in regard to the variables understudy.

Date: 2014
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