The Impact of Emotional Intelligence on Crisis Management Capabilities Case Study: Small and Medium Enterprises in the Province of Isfahan

Iraj Soltani, Mehdi Shahsavari and Mehran Moradi

International Journal of Academic Research in Business and Social Sciences, 2014, vol. 4, issue 1, 415-423

Abstract: In the modern world, managers must possess a certain degree of emotional intelligence so that they can cope with rapid changes in their environment. With this in mind, it seems that emotional intelligence is an evolved form of human focus and modern equipment for managers to manage crises and help members of the organization achieve their goals. This study aims to study the impact of emotional intelligence on crisis management capabilities in managers of small and medium enterprises in the province of Isfahan. After a review of literature, we formulate one main and four supporting hypotheses. The data required for the study are collected using questionnaire filled out by managers of those companies. The data are analyzed using SPSS 18.0 and Amos 20.0 software packages. The results indicate that emotional intelligence as well as its components, excluding social skills, has a significant positive impact on crisis management capabilities in managers.

Keywords: Emotional intelligence; self-awareness; self-management; social awareness; social skills (search for similar items in EconPapers)
Date: 2014
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