Internet Banking Functionality in Nigeria and Outcomes of Customer Satisfaction: An Empirical Investigation

Olatoke A. Adeyemi, Olasunkamin S. Ola and Felicia A. Oyewole

International Journal of Academic Research in Business and Social Sciences, 2014, vol. 4, issue 8, 195-204

Abstract: The present study aimed at investigating the impact of internet banking on the customer satisfaction level in banking sector of Nigeria. A structured questionnaire was used to collect data from a sample of Ninety (90) customers of different banks in Nigeria. Data collected were analyzed using regression Analysis with the aid of Statistical Package for Social Sciences (SPSS) software version 20. The result showed that the independent variables (i.e internet banking and quality service) were significant joint predictors of customer satisfaction (F(2, 87) = 91.3035;R2 = 0.677; P

Keywords: Internet Banking; Customer Satisfaction; Quality Service and Nigeria (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:hur:ijarbs:v:4:y:2014:i:8:p:195-204

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