Evaluating User Satisfaction on Human Resource Management Information System (HRMIS): A Case of Kuala Lumpur City Hall, Malaysia

Mohd Sazili Shahibi, Azlinda Saidin and Tengku Adil Tengku Izhar

International Journal of Academic Research in Business and Social Sciences, 2016, vol. 6, issue 10, 95-116

Abstract: In today’s knowledge based economy, organizational success depends tremendously on the performance of human resource management (HRM). Furthermore, Human Resource Management (HRM) has recently turned its concentration on knowledge sharing and strategic workforce analysis and has been increasingly evolving into a significant contributor on the organizational strategic management. The aim of this paper is to evaluate previous model on HRM in order to propose a framework based on Human Resource Management Information System (HRMIS) to evaluate users satisfaction. The contribution of this paper is to identify the level of user satisfaction of using HRMIS and whether there is any relationship between information quality, system quality and service quality with user satisfaction of using HRMIS.

Keywords: Human Resource Management; HRMIS; Service Quality; System Quality; User Satisfaction (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:hur:ijarbs:v:6:y:2016:i:10:p:95-116

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