CSFs for Total Quality Management (TQM) in Service Organizations: Review

Seyed Mehdi Fatemi, Chong Chin Wei and Hajar Moayeryfard

International Journal of Academic Research in Business and Social Sciences, 2016, vol. 6, issue 1, 254-264

Abstract: Service organization has lagged behind the industrial organization and manufactures to improve their quality service with implementing quality management system such as TQM. Methods, rules and regulation for TQM implementation in service organization is totally different form industrial organization. The success of quality management practice like TQM in manufacturing and industrial organization for improving their performance encourages service organization mangers to use TQM in their respective organization. In this study we want to find and determine the most critical factors for TQM implementation among service organization. Based on comprehensive analysis and previous research about critical successful factors for TQM implementation in different organization, this study proposes the five critical factors for TQM implementation among service organization.

Keywords: Management factors; security-financial factors; e-banking; explorers factor analysis (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:hur:ijarbs:v:6:y:2016:i:1:p:254-264

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