Moderating effect of Government Policies on Relationship between shared Responsibility and Service Delivery by County Government Workers in Kenya

Margaret N. Mutuma, Mike Iravo, Esther Waiganjo and John Kihoro

International Journal of Academic Research in Business and Social Sciences, 2017, vol. 7, issue 4, 713-731

Abstract: Shared responsibility means that everyone gives a little and everyone benefits. It is a win-win situation for all the members and the community as a whole. It is a participative leadership whereby the manager tries to encourage and facilitate the subordinates so that they make decisions that otherwise would have been done by the managers. The leaders attempt to make subordinates participation happen by partly asking for advice, asking the group to commonly discuss and make a decision and leaving the entire decision to the group and taking responsibility for the group outcome. The leaders should be courageous to approach leadership as a collective effort so that the response is rapid and efficient. This study attempted to examine the influence of share responsibility on service delivery by county government workers in Kenya. The data used was delivered from 228 senior county government officers drawn from five Counties in Lower Eastern region of Kenya. Service delivery was to be measured by use of the following indicators; provision of water, quality health services, adequate food production, presence of county roads and provision of quality education. Multiple regression was used to analyse the data. The study found significant positive influence of shared responsibility on service delivery by county government workers in Kenya. The study findings further revealed that the moderating variable which was government policies on resource distribution, monitoring and evaluation did not have significant influence on the independent variable which was shared responsibility that influenced dependent variable the service delivery.

Keywords: Shared Responsibility; Shared Leadership; Workforce; County Government Workers; County Residents; Service Delivery (search for similar items in EconPapers)
Date: 2017
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