Training Service Quality and its Effects on Student Satisfaction: Case of a Vietnam University

Pham Thi Lien

International Journal of Academic Research in Business and Social Sciences, 2017, vol. 7, issue 4, 99-110

Abstract: This research attempts to evaluate training service quality and its effects on student satisfaction in an educational organization in Vietnam. The study applies SERVQUAL model and uses data collected from the questionnaire survey with 105 responses to test the effects of training service quality on student satisfaction. As a result, five variables (including Empathy, Assurance, Tangibles, Reliability and Responsiveness) have influential relationship with student satisfaction in the linear regression analysis. The paper also gives some recommendation for the University to improve its training quality and to enhance student satisfaction level.

Keywords: Training Service Quality; Student Satisfaction; Service Quality; Vietnam (search for similar items in EconPapers)
Date: 2017
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