Troubling Job Demands at Work: Examining the Deleterious Impact of Workload and Emotional Demands on Work Engagement

Umair Ahmed, Muzafar Hussain Shah, Benazir Ahmed Siddiqui, Saeed Abbas Shah, Abdul Samad Dahri and Muhammad Asif Qureshi

International Journal of Academic Research in Business and Social Sciences, 2017, vol. 7, issue 6, 96-106

Abstract: The present study attempted to study the impact of job demands including workload and emotional demands on employees` work engagement. The study sampled bank employees from the large six banks in Pakistan. A total of 537 questionnaires were distributed out of which, 385 were received back and 277 were only were further found to be appropriate for final analysis. Structural equation modeling through using Smart PLS 2.0 was deployed which found workload marked a significant negative impact on employees` work engagement. Accordingly, the study also concluded significant negative impact of emotional demands upon employees` work engagement. The study has confirmed the deleterious effects of job demands like workload and emotional demands on employees work wellbeing, resulting in negatively affecting their engagement.

Keywords: Work engagement; Job Demands; Workload; Emotional Demands; Smart PLS (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:hur:ijarbs:v:7:y:2017:i:6:p:96-106

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