Does Workplace Incivility & Workplace Ostracism influence the Employees’ Turnover Intentions? Mediating Role of Burnout and Job Stress & Moderating Role of psychological Capital

Zainab Mahfooz, Aniqa Arshad, Qasim Ali Nisar, Maryam Ikram and Muhammad Azeem

International Journal of Academic Research in Business and Social Sciences, 2017, vol. 7, issue 8, 398-413

Abstract: In last few years, researchers are paying great attention to psychological perspectives in management studies. The purpose of current study is to examine the crucial role of workplace incivility and ostracism in employees’ turnover intentions by concentrating the mediating role of burnout and job stress and moderating influence of psychological capital at health sector. Study is descriptive, quantitative and longitudinal in nature. Data have been collected two times by applying simple random sampling technique. CFA and SEM techniques have been used to explore the understudy behaviors. Findings revealed that workplace incivility and workplace ostracism both have significant and negative relationship with turnover intentions. Moreover, burnout also significantly and partially mediates the relationship between workplace incivility and turnover intentions. Similarly results also enlightened that job stress also partially mediate the association between workplace ostracism and turnover intentions. In addition, psychological capital significantly moderates on the relationship of workplace ostracism, job stress and turnover intentions. This study gives insight understanding regarding the negative consequences of psychological behaviors to organizations.

Keywords: Turnover (search for similar items in EconPapers)
Date: 2017
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