The Influence of Employee Responsibility and Knowledge on the Speed of Service and Employee Performance Moderated by the Hospital Management Information System: A Case Study of Type D Hospitals in the East Kalimantan Province

Ariesta Heksarini, E. Harleni Aroma and Martinus Robert Hutauruk
Additional contact information
Ariesta Heksarini: Mulawarman University, Samarinda, Indonesia
E. Harleni Aroma: Mulawarman University, Samarinda, Indonesia
Martinus Robert Hutauruk: University of Widya Gama Mahakam Samarinda, Samarinda, Indonesia

Oblik i finansi, 2023, issue 4, 132-142

Abstract: All medical system employees must work harmoniously and responsibly to provide quality medical services to the population. However, the effectiveness of their work can be influenced by various factors, the impact of which was studied in this research. This research aims to examine the influence of employee responsibility and knowledge on the speed of service and employee performance moderated by the hospital management information system. This study encompasses five hospitals in East Kalimantan, namely RSUD KORPRI Prov Kaltim, RS Tk IV Samarinda, RS Bhakti Nugraha, RS Medika Utama Manggar, and RS Umum Balikpapan Baru, all of which fall under hospital type D. Twenty-five respondents from each hospital took part in the survey. The Data analyzed by PLS-SEM with Smart PLS Software do running data tabulation. According to the research objectives, the variables of this study consist of exogenous variables (i.e., responsibility and knowledge), mediating variables (i.e. speed of service), moderating variables (i.e. hospital management information system) and endogenous variables (i.e. employee performance). The study findings indicate that the variables of responsibility and knowledge exert a favourable and substantial influence on the rate of service delivery. Responsibility and hospital management information systems clearly and considerably positively affect staff performance. However, prioritizing enhancing employee performance by focusing on expertise and speed of service is crucial. Additionally, this research presents initial empirical evidence of the moderating effect of hospital management information systems on the relationship between service speed and employee performance. So, it is crucial to enhance the capabilities of human resources in the hospital management information system to improve the correlation between service speed and employee performance.

Keywords: employee responsibility and knowledge; speed of service; employee performance; hospital management information system; hospitals in East Kalimantan (search for similar items in EconPapers)
JEL-codes: E24 J24 M59 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.afj.org.ua/pdf/1035-vpliv-vidpovidalnosti-ta-znan-spivrobitnikiv.pdf (application/pdf)
http://www.afj.org.ua/en/article/1035/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:iaf:journl:y:2023:i:4:p:132-142

DOI: 10.33146/2307-9878-2023-4(102)-132-142

Access Statistics for this article

Oblik i finansi is currently edited by Valeriy Zhuk

More articles in Oblik i finansi from Institute of Accounting and Finance Contact information at EDIRC.
Bibliographic data for series maintained by Serhiy Ostapchuk ().