EVIDENCE ON IMPLEMENTING A BALANCED SCORECARD SYSTEM AT THE PORT AUTHORITY OF VALENCIA

José Antonio Aparisi-Caudeli, Arturo Giner-Fillol and Eva María Pérez-García

Global Journal of Business Research, 2009, vol. 3, issue 2, 93-116

Abstract: This paper examines the implementation of a strategic management system at the Port Authority of Valencia, a government body managing and controlling the ports of Valencia, Sagunto and Gandia in Spain. The methodology used is a case study, a method that has grown increasingly popular in this field of research. The analysis of this implementation process has included a study on the design and implementation of the balanced scorecard model, as well as research on how a strategy map was drawn, performance measurement software applied and a strategy management process implemented in the organization. This research provides further knowledge of the changes that an organization undergoes to implement a strategic management system.

Keywords: balanced scorecard; port authority; Valencia; strategic management system (search for similar items in EconPapers)
JEL-codes: M14 M40 (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:ibf:gjbres:v:3:y:2009:i:2:p:93-116

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