A STUDY ON THE ESTABLISH AND EVALUATION OF ADULT DAY CARE SERVICE CENTERS

Jui-Ying Hung

Global Journal of Business Research, 2012, vol. 6, issue 5, 19-34

Abstract: The purpose of this paper is to aid in planning for the provision of adult welfare and care services, and to ensure that strategies are in place to effectively cope with the aging society. This investigation aims to review an operating assessment system for the execution of long-term care within Nantou County, Republic of China. Based on theoretical considerations and a hierarchical model of perspectives, the Balanced Score Card (BSC), was used to evaluate management. We also used a fuzzy Delphi method, and a Fuzzy Analytic Hierarchy Process (FAHP), to assess nonprofit organizations which manage senior day care centers. The model includes financial, customer, internal business process, and learning and growth perspectives. The results show the level of importance of the perspectives was: Internal business process perspectives; Customer perspectives; Learning and growth perspectives; and Financial perspectives. The performance assessment system provides an accurate representation when used to assess long-term care services. The various indicators can guide organizations to continuously improve their services, in order to provide the best possible service for the adults.

Keywords: Adult Day Care Service Center; Balance Score Card; Fuzzy Delphi Method; Fuzzy Analytic Hierarchy Process (search for similar items in EconPapers)
JEL-codes: I11 L31 (search for similar items in EconPapers)
Date: 2012
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Citations: View citations in EconPapers (1)

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