EVALUATING EFFECTIVE LEADERSHIP QUALITIES OF MANAGERS IN DAY-TO-DAY WORK OF BANKING SECTOR IN PAKISTAN

Syed Kashif Ejaz, Syed Atif Ejaz, Dr. Kashif Ur Rehman and Arshad Zaheer

International Journal of Management and Marketing Research, 2009, vol. 2, issue 1, 103-111

Abstract: The objective of this study is to identify and evaluate the effective leadership qualities in day-to-day working environment of banking sector in Pakistan. This study further enlightens its impact over the success factor in banks providing them an edge over competitors. Primary and secondary researches were two methods to gather an up to date data. Questionnaires and interviews from a random sample of 93 respondents provided the most relevant data. This study reveals that effective leadership qualities are the most critical differential factor in generating revenues for banks, in retaining and motivating employees and satisfying customers through high quality service standards thereby nurturing an effective and efficient day-to-day working environment in high contact service industries like banks. This result is also consistent with the literature that the managers are supposed to put more focus not only towards the tasks but also towards the people. This study further indicates that some of the leadership dimensions vary with respect to gender, experience, qualification and designation of managers.

Keywords: Leadership; leadership dimensions; Banking Pakistan (search for similar items in EconPapers)
JEL-codes: M10 (search for similar items in EconPapers)
Date: 2009
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