MANAGEMENT COMPETENCIES:ARE THEY RELATED TO HOTEL PERFORMANCE?

Candace Blayney

International Journal of Management and Marketing Research, 2009, vol. 2, issue 1, 59-71

Abstract: This research identified the capabilities used by Canadian hotel general managers during a time of economic stress and examines the relationships between capabilities and hotel performance. The instrument used in this study was the New Zealand Management Capability Index (NZIMCI) and contains eight drivers and a performance measurement. Financial management was identified as the most practiced capability. This finding coincides with other studies and agrees with the results obtained from New Zealand managers. A multiple regression analysis found two drivers within the NZIMCI were significant for hotel performance and were performance leadership and organization capability. However, these two drivers only scored as number three and five respectively out of the total of eight. Financial management, though rated as the highest, was not significant. This disconnect requires further investigation to determine which capabilities have the greatest impact on performance and how managers can prepare themselves for further stressful economic conditions

Keywords: Competencies; hotel performance; tourism; performance measurement (search for similar items in EconPapers)
JEL-codes: M10 M12 M50 (search for similar items in EconPapers)
Date: 2009
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
http://www.theibfr2.com/RePEc/ibf/ijmmre/ijmmr-v2n1-2009/IJMMR-V2N1-2009-4.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ibf:ijmmre:v:2:y:2009:i:1:p:59-71

Access Statistics for this article

International Journal of Management and Marketing Research is currently edited by Terrance Jalbert

More articles in International Journal of Management and Marketing Research from The Institute for Business and Finance Research
Bibliographic data for series maintained by Mercedes Jalbert ( this e-mail address is bad, please contact ).