RETENTION FACTORS OF HUMAN CAPITAL APPLIED BY 4-STAR HOTELS IN THE CITY OF ENSENADA, BAJA CALIFORNIA FACTORES DE RETENCION DE CAPITAL HUMANO EN LOS HOTELES DE CUATRO ESTRELLAS DE LA CIUDAD DE ENSENADA, BAJA CALIFORNIA

Perla Teresa Valenzuela Cosio and Ma. Enselmina Marin Vargas

Revista Global de Negocios, 2014, vol. 2, issue 4, 1-13

Abstract: Hotels nowadays concentrate in having in their workforce personnel that brings the best customer service, that way a bigger presence in the market and in the competitive world of tourism is accomplished. This investigation has the objective of characterizing the Retention Factors of Human Capital applied by 4-star hotels in the city of Ensenada, Baja California; and in turn to know the perspective of Human Resources management on the subject, seeing how in this department is where strategies to conserve employees are generated. In order to reach this goal, a descriptive exploratory study was designed where data-gathering instruments were elaborated, validated, and implemented to a study group sample of 51 hotel employees and 2 hotel managers. Results suggest that there are relevant factors concerning employees staying in the company: Employee-supervisor relation, team work, and a balance between work life and personal life. These findings are relevant for conclusions and recommendations.

Keywords: Retention; Hotels; Tourism; Human Resource Management (search for similar items in EconPapers)
JEL-codes: J24 M20 M54 (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:ibf:rgnego:v:2:y:2014:i:4:p:1-13

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