GRADUATING STUDENTS’ SATISFACTION REGARDING SERVICES PROVIDED BY THE FACULTY OF PUBLIC ACCOUNTING AT BENEMERITA UNIVESIDAD AUTONOMA DE PUEBLA SATISFACCION DE LOS ESTUDIANTES A EGRESAR RESPECTO DE LOS SERVICIOS QUE BRINDA LA FACULTAD DE CONTADURIA PUBLICA – BENEMERITA UNIVERSIDAD AUTONOMA DE PUEBLA

Blanca H. Morales Vazquez, Maria de Jesus Ramirez Domínguez, Rebeca Munoz Velazquez and Elizabeth Gutierrez Olmos

Revista Global de Negocios, 2019, vol. 7, issue 3, 61-71

Abstract: This applied research is carried out in the School of Public Accounting of the Benemérita Autonomous University of Puebla. We wish to identify the level of satisfaction of the students with respect to academic support and administrative services provided by the School of Public Accounting (FCP) of the Benemérita Universidad Autónoma de Puebla(BUAP); An instrument was designed and validated that measures the level of satisfaction of students to detect the areas of opportunity to intervene. We identify priority tasks to be carried out and improvement proposals suggested by the students. In this way, learning is stimulated and services are improved. The goal is to increase the level of student satisfaction that supports their academic performance and feel comfortable in the School of Public Accounting of the BUAP. The instrument consists of 45 items, applied to 214 students from a population of 400. We identify their satisfaction level regarding the academic support and administrative service provided by the School. The examination yielded a Cronbach's Alpha of .83 reliability. Relevant information was obtained about perceptions of the quality of administrative, academic and infrastructure services, identifying both successes and areas of opportunity. Through continuous improvement monitoring these opportunities could be strengthened. We recommend conducting this exercise on a regular basis with defined objectives, to identify important elements that support institutional management

Keywords: Level of Satisfaction; Academic Support and Administrative Services (search for similar items in EconPapers)
JEL-codes: C80 I20 I21 I23 M12 (search for similar items in EconPapers)
Date: 2019
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