SERVICE QUALITY IN COMPANY PROVIDING EDUCATIONAL SERVICES: A CASE STUDY CALIDAD EN EL SERVICIO DE EMPRESA QUE OFRECE SERVICIOS EDUCATIVOS: CASO DE ESTUDIO

Pedro Pablo Dorantes Torres, Mayanyn Larrañaga Moreno and Maria Teresa Ortega Flores

Revista Global de Negocios, 2019, vol. 7, issue 3, 73-85

Abstract: The purpose of this document is to study and analyze the perception of parents about services provided by the educational institution in which their children study. The goal is to identify areas of opportunity that the school has and to implement strategies that result in better academic performance of students. This project was carried out in an educational institution of basic and intermediate level, in the city of Cuernavaca, Morelos, Mexico during the 2017-2018 school year. Results were shared with the principals of the institution to be used in the development of improvement strategies

Keywords: Organizations; Service Quality; Educational Institution; Performance (search for similar items in EconPapers)
JEL-codes: M30 M31 M39 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:ibf:rgnego:v:7:y:2019:i:3:p:73-85

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