AREAS OF OPPORTUNITY BASED ON GRADUATE SATISFACTION. CASE OF ADMINISTRATIVE SCIENCES AND ACCOUNTANCY, AREAS DE OPORTUNIDAD A PARTIR DE SATISFACCION DE EGRESADOS: CASO CIENCIAS ADMINISTRATIVAS Y CONTABLES

Juan Carlos Roman Fuentes

Revista Internacional Administracion & Finanzas, 2017, vol. 10, issue 1, 25-36

Abstract: The evaluation of educational quality is multidimensional. Student satisfaction with services received is a (non-exclusive) indicator to detect areas of opportunity and to plan actions for improvement in educational organizations. In this paper, the results of research related to levels of satisfaction are expressed by graduates of six degree programs across three faculties and three schools that make up the Unit for Higher Education Management and Accounting Sciences at the Autonomous University of Chiapas. An Likert scale instrument was used consisting of 88 positive assessments. We analyze ten sub dimensions to quantify student satisfaction with educational services received. The examination was applied to a group composed of 1,969 graduates of three cohorts. Results show that in general there are high levels of satisfaction when graduates complete their studies. However, there are important areas of opportunity for continuous improvement processes. These improvement areas are in terms of the subdomains related to fulfilling basic needs; supporting services; vital security; socio-economic security and work systems

Keywords: Student Satisfaction; Evaluation; Undergraduates (search for similar items in EconPapers)
JEL-codes: A22 I21 I23 (search for similar items in EconPapers)
Date: 2017
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