CAUSES OF ORGANIZATIONAL ENVIRONMENT IN A SOFTWARE DEVELOPMENT COMPANY, IMPACTO DEL CLIMA ORGANIZACIONAL EN LA ROTACION DEL PERSONAL: EVIDENCIA EN SECTOR DESARROLLO DE SOFTWARE

Sergio Delgado Llamas, Virginia Guadalupe Lopez Torres and Luis Ramón Moreno Moreno

Revista Internacional Administracion & Finanzas, 2017, vol. 10, issue 1, 49-61

Abstract: This research conducts an analysis of the causes of organizational environment in a software development enterprise. The firm experienced a high rate of staff turnover in 2014. The primary departures were in operations staff, who work directly with customers. This turnover could effects service quality. This proposal seeks to increase productivity and customer service provided by colleagues of a software development company. It is also defined a very close relationship between the organizational environment and the staff turnover. We analyze the premise that if the organizational environment improves, staff turnover will decrease. The research analyzes staff turnover and organizational environment due to unknown reasons, or reasons beyond the control of the company. These items therefore, cannot be improved. For this reason costs of staff turnover are identified to raise awareness to senior management, so they give appropriate attention to this factor

Keywords: Staff Turnover; Organizational Environment (search for similar items in EconPapers)
JEL-codes: M10 M15 (search for similar items in EconPapers)
Date: 2017
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