ANALYSIS OF OPERATIONAL CAPABILITIES IN MANUFACTURING COMPANIES (ANALISIS DE LAS CAPACIDADES OPERATIVAS EN EMPRESAS MANUFACTURERAS )

Nidia Estela Hernandez Castro, Zochitl Araiza Garza, Edna Isabel de la Garza Martinez and Victor Arturo Barboza Alvarez

Revista Internacional Administracion & Finanzas, 2017, vol. 10, issue 6, 17-28

Abstract: Operational capabilities refer to the use of infrastructure and knowledge to manufacture products and services that optimize their use, to achieve levels of efficiency and productivity in companies. This study aims to identify the level of development of operational capabilities for a sample of five manufacturing companies in the central region of the state of Coahuila. We also analyze the relationship between these operational capabilities. We use a quantitative approach consisting of the application of a structured questionnaire to 270 medium/higher level employees at the end of the year 2015. The information was analyzed using the SPSS statistical software using the Spearman Rho Correlation Coefficient. Results show that the most developed operational capabilities in the study companies are: the capacity for innovation and the capacity for improvement. We also found that personalization capacity has a significant relationship with responsiveness. Moreover, cooperative capacity has a significant relationship with the capacity for improvement. These results suggest that the operational capabilities of the companies to customize production, and improve cooperation with its customers and suppliers increases responsiveness and results in performance improvements

Keywords: Operational Capabilities; Capacity for Innovation; Capacity for Improvement; Capacity for Cooperation (search for similar items in EconPapers)
JEL-codes: O32 (search for similar items in EconPapers)
Date: 2017
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