COMMUNICATIONS TECHNOLOGY AND KNOWLEDGE MANAGEMENT IN MSMES OF THE HOTEL INDUSTRY IN CAMPECHE MEXICO TECNOLOGIAS DE INFORMACION Y GESTION DEL CONOCIMIENTO EN MIPYMES DEL SECTOR HOTELERO DE CAMPECHE, MEXICO

Roman Alberto Quijano Garcia, Luis Alfredo Arguelles Ma, Fernando Medina Blum and Deneb Eli Magana Medina

Revista Internacional Administracion & Finanzas, 2018, vol. 11, issue 3, 69-81

Abstract: This paper is a descriptive study with a non-experimental transversal design. The goal is to examine the relation and impact of communications technology on knowledge management in MSMEs of the hotel industry. We wish to identify a possible competitive advantage that contributes to the business’s longterm development and permanence. We consider these organizations as a part of the tourism sector, which contributes in an important way to the gross domestic product and job generation in Mexico. The results indicate that both tools are applied in organizations. However, they are not seen as differentiating strategies since they are not perceived by the top management as key elements for the realization of operational processes, which ratifies the medium level reached in the correlation between data and rates

Keywords: Hotel Industry; Communications Technology; Knowledge Management (search for similar items in EconPapers)
JEL-codes: M1 M19 (search for similar items in EconPapers)
Date: 2018
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