WORKPLACE ENVIRONMENT MEASUREMENT ESSENTIAL TO ENSURE THE EFFECTIVENESS OF MANAGEMENT QUALITY SYSTEM, MEDICION DEL CLIMA LABORAL REQUERIDO PARA ASEGURAR LA EFECTIVIDAD DEL SISTEMA DE GESTION DE CALIDAD

Victor Manuel Alcantar Enriquez, Sonia Elizabeth Maldonado-Radillo and Jose Luis Arcos Vega

Revista Internacional Administracion & Finanzas, 2012, vol. 5, issue 3, 55-68

Abstract: In this study, we develop and validate a specific instrument to assess the workplace environment. The instrument, once developed, was submitted for review by a multidisciplinary group of experts who assessed its logical and content validity. To determine the construct validity, a factor analysis was used with main components and Varimax rotation. A self-administered instrument including 46 items was designed to measure the atmosphere in a public university. Six variables are consistent with the criteria established by standard ISO 9001:2008. The instrument was applied to 112 administrative employees. Seventeen items were eliminated from the analysis because they showed a low correlation. The analysis revealed that six variables explained variation of 62.90%. The scale has good inner validity and consistency. A final scale was accepted with 27 items. The global rating of the questionnaire had a Cronbach’s alpha of 0.922.

Keywords: Work climate; ISO 9001:2008; public universities (search for similar items in EconPapers)
JEL-codes: I2 M0 (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:ibf:riafin:v:5:y:2012:i:3:p:5568

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