HIGHER EDUCATION QUALITY- A STUDENT AND PROFESSION PERCEPTION,PERCEPCION DE LA CALIDAD DEL SERVICIO DE LA EDUCACION UNIVERSITARIA DE ALUMNOS Y PROFESORES

Oscar Reyes Sanchez and Marcela Reyes Pazos

Revista Internacional Administracion & Finanzas, 2012, vol. 5, issue 5, 87-98

Abstract: The purpose of this research is to analyze underlying dimensions related to greater success in students and profesor perceptions of the university educational service quality. The empirical evidence obtained results in important conclusions for helping design and implement areas for improvement in education strategies. We use the SERVQUAL scale and SERVQUALing techniques. We also used multivariate statistical methods, multiple regression and factor reduction, coupled with evidence of validity and reliability. One of the most important contributions of this research is to analyze the underlying dimensions of students and teachers. This effort supports corporate strategic planning and continuous improvement of educational services.

Keywords: Quality of service; higher education; servqual (search for similar items in EconPapers)
Date: 2012
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