PERFORMANCE INDICATORS AND USER PERCEPTION. REFLECTIONS ON THE CASE OF PUBLIC SECURITY IN ENSENADA, BAJA CALIFORNIA,INDICADORES DE DESEMPENO Y PERCEPCION CIUDADANA. REFLEXIONES SOBRE EL CASO DE SEGURIDAD PUBLICA EN ENSENADA, BAJA CALIFORNIA

Isabel Adriana Escobedo Fuentes, Sheila Delhumeau Rivera and Andrea Spears Kirkand

Revista Internacional Administracion & Finanzas, 2013, vol. 6, issue 3, 45-58

Abstract: Adaptation to change constitutes one of the most valuable qualities utilized by the private sector in order to subsist. However, this quality is not exclusive to the private sector; public administration has been affected by the same necessity. Government authorities have conducted benchmarking exercises with the private sector to adapt traditional managerial practices to more revolutionary strategies, which has given rise to what is now known as New Public Management. The use of performance indicators, as a measure of control, constitutes one of the new strategies used by government officials to determine compliance with standards established in their plans and programs. In this study, we present the case of the Municipal Department of Public Security of Ensenada, Baja California, and analyze the pertinence of the current instrument based on performance indicators, which is used to determine compliance. In order to determine the effectiveness of the system, we compare results obtained from a government-designed survey with those obtained from an instrument designed in this study to measure user perception. We conclude that the results obtained by the government agency do not accurately reflect user perception.

Keywords: Public Management; Performance Indicators; User Perception (search for similar items in EconPapers)
JEL-codes: M48 R50 Z18 (search for similar items in EconPapers)
Date: 2013
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.theibfr2.com/RePEc/ibf/riafin/riaf-v6n3-2013/RIAF-V6N3-2013-4.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ibf:riafin:v:6:y:2013:i:3:p:45-58

Access Statistics for this article

Revista Internacional Administracion & Finanzas is currently edited by Terrance Jalbert

More articles in Revista Internacional Administracion & Finanzas from The Institute for Business and Finance Research
Bibliographic data for series maintained by Mercedes Jalbert ( this e-mail address is bad, please contact ).