QUALITY CERTIFICATION MANAGEMENT AS A DETERMINANT OF COMPETITIVENESS IN THE INDUSTRIAL MANUFACTURING SECTOR IN THE CD. JUAREZ, CHIH., MEXICO-EL PASO, TEXAS, USA AREA,GESTION DE CERTIFICACION DE CALIDAD COMO FACTOR DE COMPETITIVIDAD EN EL SECTOR INDUSTRIAL DE MANUFACTURA, EN LA REGION TRANSFRONTERIZA CD. JUAREZ, CHIH., MEXICOEL PASO, TEXAS, USA

Francisco Arturo Bribiescas Silva and Ignacio Francisco Romero Magaña

Revista Internacional Administracion & Finanzas, 2014, vol. 7, issue 1, 113-131

Abstract: Organizational competitiveness is based, primarily, on the quality of products or services offered to the end customer. This paper analyzes the quality certification process in manufacturing for the region Cuidad Juárez, Mexico and El Paso, Texas. ISO-9000 and TS-16949 certifications for the Automotive Industry were the primary focused of this research. This research includes revision of strategic planning, top management leadership in quality, quality training of the human resource, client focus, documentation and evaluation of the quality system and lack of strategic planning. Expert opinions were considered in the use of quality tools to increase competitiveness. The results show levels of low performance at the department level with regard to the use of quality certifications. A model to analyze the impact of Management Quality System on competitiveness is proposed.

Keywords: Quality Certifications; Competitiveness; Manufacturing Sector (search for similar items in EconPapers)
JEL-codes: M11 N66 (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:ibf:riafin:v:7:y:2014:i:1:p:113-131

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