STUDENT´S SATISFACTION WITH SERVICES RECEIVED IN A UNIVERSITY. GRADUATES PERCEPTIONS, SATISFACCION ESTUDIANTIL SOBRE SERVICIOS RECIBIDOS EN LA UNIVERSIDAD: PERCEPCION DE EGRESADOS

Juan Carlos Roman Fuentes, Rafael Timoteo Franco Gurria and Angel Esteban Gordillo Martinez

Revista Internacional Administracion & Finanzas, 2015, vol. 8, issue 3, 103-112

Abstract: Three generations of graduates of the Bachelor’s degree were examined using in the Instrument for the satisfaction of college students with their education. Satisfaction levels are identified with educational services received during the process of formation. The results indicate that even if high levels of satisfaction are present, important areas of opportunity for the improvement processes in five of the ten subdimensiones explored exist.

Keywords: Evaluation; Educational Quality; Student Satisfaction; Continuous Improvement (search for similar items in EconPapers)
JEL-codes: A22 I21 I23 (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:ibf:riafin:v:8:y:2015:i:3:p:103-112

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