Research on the Relationship Between Job Competence and Job Well-Being in Service Industry—Based on the Mediating Effect of Job Insecurity

Yan-Hua Diao and Chun-Shuo Chen

International Business Research, 2020, vol. 13, issue 1, 1-10

Abstract: This paper takes 328 questionnaires of supervisors and employees in the service industry as samples and verifies the mechanism of the relationship between job competence and job well-being from the perspective of mediating effect of job insecurity and moderating effect of perceived organizational support. The results show that job competence has a significant positive impact on job well-being, the stronger job competence is, and the higher job well-being will be. And the positive effect of job competence on job well-being is mediated by job insecurity. Job competence has a positive effect on job insecurity, job insecurity has a significant negative effect on job well-being，and perceived organizational support moderates the relationship between job insecurity and job well-being, with the increase of perceived organizational support, the negative influence of job insecurity on job well-being decreased. It provides new ideas for the service industry to strengthen care and support for employees to reduce job insecurity, improve employee happiness and motivate employees.

Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:ibn:ibrjnl:v:13:y:2020:i:1:p:1-10

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