Operation Strategy as a Competitive Advantage in Hotel Industry

Tan Seng Teck and Nanthakumar Karuppiah

International Business Research, 2020, vol. 13, issue 2, 35

Abstract: This paper explores the role of operation management in Hotel industry in Malaysia. It explains the contributions of operation management as a strategic tool for attaining customers’ satisfaction as well as sustainability. It reveals some of the examples of hoteliers that have thrived on these concepts.

Date: 2020
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