Empathetic Leadership: Motivating Organizational Citizenship Behavior and Strengthen Leader-Member Exchange Relationships

LaJuan Perronoski Fuller

International Business Research, 2023, vol. 16, issue 3, 38

Abstract: Empathetic leadership can motivate employees to become more productive and improve job satisfaction. Motivation is a self-initiated behavior that influences organizational citizenship behavior. However, empathy remains a vague psychological construct that requires research into different forms of empathy. This study applied illocutionary (empathetic) speech to determine the ability to predict organizational citizenship behavior in the leader-member exchange relationship. Additionally, locutionary (meaning-making) and perlocutionary (direction-giving) speech was introduced to establish factors that may strengthen that relationship. The study consisted of three hundred nine full-time employees and revealed that illocutionary (empathetic) speech significantly predicted organizational citizenship behavior. Locutionary (meaning-making) and perlocutionary (direction-giving) speech strengthened that relationship and are consistent with felicity conditions. Therefore, leaders, managers, and supervisors should attend workshops or executive coaching to develop communication strategies based on empathetic, direction-giving, and meaning-making speech to motivate employee organizational citizenship in leader-member exchange relationships.

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:ibn:ibrjnl:v:16:y:2023:i:3:p:38

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