Studying the Relationship between Brand Personality and Customer Loyalty: A Case Study of Samsung Mobile Phone

Hadi Teimouri, Nazila Fanae, Kouroush Jenab, Sam Khoury and Saeid Moslehpour

International Journal of Business and Management, 2016, vol. 11, issue 2, 1

Abstract: In the current competitive business environment, all companies look for strategies and tools to stabilize in this competition and bring about their growth and enhancement. Organizations have to align themselves as fast as possible with such permanent changes in order to maintain their survival. Brand Personality is one of the helpful tools that organizations employ to retain their current customers, attract new ones, and achieve competitive advantage. Brand personality is also a potential marketing strategy to increase customers’ loyalty towards a brand. Many customers choose products with a brand that is suitable to their personality. This is true about mobile phone customers, as well. The purpose of this study is to explore the relationship between Brand Personality and Customer Loyalty. To this end, variables such as sincerity, excitement, competence, sophistication, and ruggedness were tested as dimensions of brand personality and formed of the research hypotheses. The statistical population included all customers of Samsung Mobile Phone and a random sampling method was used. The required data related to theoretical principles were collected using a historical study such as books and academic journals and the data required to analyze and test the hypotheses were collected through a researcher self-made questionnaire. The obtained results revealed that there is a significant relationship among brand personality dimensions and customer loyalty.

Date: 2016
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