Building Transparent Knowledge Management Networks in the Public Sector

Rossella Aiello, Marco Bisogno and Giancarlo Nota

International Journal of Business and Management, 2018, vol. 13, issue 9, 50

Abstract: This study proposes a knowledge management network framework of local governments, investigating how it can affect transparency and improve services provided to citizens. Adopting an ‘action research’ approach, the study provides a framework for implementing a knowledge management network, able to emphasise the role of transparency in the public sector context. The findings from its implementation show that it is now no longer possible to focus only on administrative processes or intra-organisational management, which are the central preoccupations of the new public management paradigm. Institutional theory suggests that IT innovations do not often change existing routines and organisational structures. Considering the potentiality of the network to increase transparency and provide new integrated services, our findings highlight that the main challenge is on modifying inter-organisational routines, considering citizens as components of the network. The paper combines managerial and technological perspectives on transparency and public service delivery.

Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.ccsenet.org/journal/index.php/ijbm/article/download/0/0/36423/36866 (application/pdf)
http://www.ccsenet.org/journal/index.php/ijbm/article/view/74485 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ibn:ijbmjn:v:13:y:2018:i:9:p:50

Access Statistics for this article

More articles in International Journal of Business and Management from Canadian Center of Science and Education Contact information at EDIRC.
Bibliographic data for series maintained by Canadian Center of Science and Education ().