Mobile Marketing: The Influence of Trust and Privacy Concerns on Consumers¡¯ Purchase Intention

Matthew Attahiru Gana and Henry Diko Koce

International Journal of Marketing Studies, 2016, vol. 8, issue 2, 121-127

Abstract: The rapid proliferation of mobile phones along with the consumers¡¯ acceptance and usage has created new mobile marketing opportunities to business industry. These new technologies and communication devices emerged as new ways of conducting business known as mobile marketing. Mobile marketing allows consumers to access products and services conveniently. It has become new information and an important channel on how consumers gather, and exchange information that has created a huge potential marketing opportunities for business organizations. This development also offered marketers opportunity to promote their services and attract customers¡¯ anytime and anywhere irrespective of distance. The adoption and effective usage have been hindered by issues that bothered on consumers¡¯ trust and privacy concerns. The study found that consumer privacy risk positively influences mobile electronic marketing negatively. The study also found that consumers¡¯ trust and privacy risk will reduce the perception of risks on intention to use mobile marketing as mobile tools. It was further noted that lack of trust was found to be the major hindering factor on mobile marketing applications. To enhance consumers¡¯ trust and privacy concerns about the use of mobile marketing devices, this study suggests that personalization of services will strengthen mobile marketing among consumers¡¯. The paper is structured into three parts: introduction, literature, a conclusion which entails marketing implications and further suggestion.

Keywords: mobile marketing; promotion; customer trust; consumer privacy concerns; consumers; mobile electronic marketing (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:ibn:ijmsjn:v:8:y:2016:i:2:p:121-127

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