The Impact of Personal Selling on the Purchasing Behavior towards Clothes: A Case Study on the Youth Category

Rudain Othman Yousif

International Journal of Marketing Studies, 2016, vol. 8, issue 5, 128-135

Abstract: This study aimed to find the impact of personal selling on the purchasing behavior for youth in buying clothes. To achieve the objectives of the study, hypotheses were formulated and tested on a sample of the target community made up of 289 young men and women. The questionnaire design (32) was divided into five dimensions, four dimensions based on the personal characteristics of salespersons and their display of goods, characteristics of clothing stores, promotion done by salespersons in the sale of clothing, and the fifth focused on youth¡¯s clothes purchasing behavior. The results of the study showed that 76.7% of males and 99.1% of females prefer to purchase from clothing retail stores. The sampling showed that salespersons in retail stores are honest in dealing with their customers but do not have the ability to negotiate with them. They neither have the required sales skill nor play a big role in stimulating sales, and they do not grant discounts to customers. The study recommended the importance of training and qualification for salespersons in personal selling to help them deal truthfully with customers and develop the ability to negotiate. Salespersons should be granted the authority to give discounts to customers.

Keywords: personal selling; buying behavior; salespersons; purchasing behavior; clothes (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:ibn:ijmsjn:v:8:y:2016:i:5:p:128-135

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